[rant] Hyundai wants excessive personal info for recall notifications or AA update. -s : | platizazvonok.ru
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post #1 of 11 (permalink) Old 09-01-2017, 04:29 PM Thread Starter
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[rant] Hyundai wants excessive personal info for recall notifications or AA update.

I recently purchased a Hyundai.
I was trying to download the update for Android Auto. All attempts to "add" my car to my profile were ending in an error message, suggesting that I need to contact "Blue Link" customer service for enabling it... Well, I wasn't trying to enable "Blue Link"...
I also tried to subscribe for the recall alerts, and received a similar, although a different error.
In any case, I called the customer service.

The was a rather extended hold (10+ minutes until a live person for each of two separate calls).
To make the long story short: I've learned that this is impossible because the original owner (National Car Rental) has the car registered on Hyundai's site. So, in order to link that VIN to my profile, I would have to provide lots of personal information to Hyundai: my driver license, bill of sale, car registration. And none of this is optional. And that all is despite the fact that my local dealership service has already entered me in the system as the owner during the recent recall service they performed.

Besides the fact that I do not trust that Hyundai (with their terrible website design) knows how to safeguard personal information, my DL, and bill of sale both contain information that is of no business to Hyundai.


The rational given for that was "security".
What security? What could happen?
The CSR claimed that the old owner might have a credit card linked to the service activated on the car. So? If the VIN is linked to my car, that wouldn't give me access to the credit card. ... There were other nonsense reasons given as well.

The customer service representative claimed that it would be the only way to add that car to my profile. A supervisor told me that the local dealership would be able to unlink the VIN from the old owner and link to my profile. I might try to check that, but I have serious doubts about that...

I understand that "forced unlinking" of someone's VIN from their account could be a problem. But (1) "dual" linking should not be a security problem (and it would be up to the old owners to unlink from their profile), and (2) why wouldn't they trust the dealership that already entered me and my phone into the system, but they would trust the same dealership to do those unlinking-linking steps on a special visit?

I understand, that (1) is the website's backend design (shortcoming of their relational database schema, where VIN is probably the primary key, and has to have unique connection to an owner). But (2) is purely a policy decision.
To me, this policy is an indication of the greediness for the information about clients by Hyundai. (To be fair, Hyundai is not the only ones guilty of this in today's "Big Data" era).

Arggh!
I am totally disappointed in how unnecessarily difficult Hyundai made this.
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post #2 of 11 (permalink) Old 09-01-2017, 05:14 PM
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Do you ever read the satirical press from "The Onion"

They would report your dilemma like this :

"Customer buys a Hyundai, then becomes angry when they realize it is a Hyundai"

I mean this is Hyundai and their overall concept of customer service can be very primitive at times. The arguements you are making likely are not understood or have little relevance to the CS reps and even if they understood the corporate sytems they use can't handle exceptions.

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post #3 of 11 (permalink) Old 09-02-2017, 12:27 PM Thread Starter
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I have dealt with the idiosyncrasies of Nissan, both corporate and the local dealership.
They were very disappointing in the way they handled (and refused to) the infamous CVT problems.
The corporate office also refused to speak when I informed them that I am recording the conversation (while they are recording on their end). Additionally, they kept spamming me for long time, despite the explicit requests to opt out from any e-mails.
All those problems were in part the reason why I decided to go with Hyundai this time (after well over 20 years of owning Nissans).

I suspect that all auto-corporations are rather bad. The main difference is in what aspects might affect you more: you sort of expect some, while others get you totally confounded.
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post #4 of 11 (permalink) Old 09-13-2017, 12:32 AM
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Have you considered checking for recalls monthly or quarterly, on your own, through the National Transportation Safety Bureau web site set up for this? You can also go to the RECALL page on Hyundai's Web page too.

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post #5 of 11 (permalink) Old 09-13-2017, 07:36 AM Thread Starter
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Quote:
Originally Posted by PhaetonYes View Post
Have you considered checking for recalls monthly or quarterly, on your own, through the National Transportation Safety Bureau web site set up for this? You can also go to the RECALL page on Hyundai's Web page too.
Yes, I've used that Hyundai's page, thank you.
AFAIK, NTSB publishes only safety recalls, not all the recalls and "service campaigns" Hyundai has, so that one is not as useful.
Neither page helps with the head-unit firmware update. (That was my primary reason why I wanted to register on MyHyundai. Not that I really wanted, but I had no choice if I wanted to get the update.)
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post #6 of 11 (permalink) Old 09-13-2017, 08:49 AM
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I found a recall about a non-safety related issue (an information label about the exhaust) on myhyundai.com site, after reading about it in the Sonata Plug-In site on this web site. It definitely was not on the safecar.gov recall page (NHTS, as you pointed out.

I wanted to suggest to Hyundai how they could improve their APP regarding setting the times for charging my plug-in--and was simply told that they do not take suggestions from the public. Which is just the opposite of any sort of Customer Service ideal. By "simply" I meant that I tried and tried to reach someone who could pass this onto whomever programs the APP, and was stonewalled until I was told they don't want input.

But, in the end, it will be moot. I am in the process of using the Lemon Law to get Hyundai to buy back my Sonata PHEV anyway. And my wife does NOT want another car from Hyundai (or Kia or even Genesis).

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post #7 of 11 (permalink) Old 09-13-2017, 09:03 AM
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Most TSBs are on the NTHSA site. You just have to dig a little deeper.



Choose Vehicles>Enter Year, Make and Model>Choose Manufacturer Communication>

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post #8 of 11 (permalink) Old 09-13-2017, 11:57 AM
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That is what I used. I entered my VIN. But I also found this:

What this VIN search tool does not cover
...
Manufacturer customer service or other nonsafety recall campaign
...

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post #9 of 11 (permalink) Old 09-13-2017, 12:11 PM
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Don't enter the VIN, click on "search for recalls by VIN" then click "vehicle" then after entering your specifics, 2016 Hyundai Sonata, look under "manufacturer communication" click on the number under that.
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post #10 of 11 (permalink) Old 09-13-2017, 02:00 PM
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Don't enter the VIN, click on "search for recalls by VIN" then click "vehicle" then after entering your specifics, 2016 Hyundai Sonata, look under "manufacturer communication" click on the number under that.
Thanks, that eventually worked. In fact, I saw my own complaint there, that I filed last month.

But, it was also confusing--it had a recall listed on my car for a problem with the sunroof. NEWS: the PHEV never came with a sunroof.

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