[rant] Hyundai wants excessive personal info for recall notifications or AA update.
I recently purchased a Hyundai.
I was trying to download the update for Android Auto. All attempts to "add" my car to my profile were ending in an error message, suggesting that I need to contact "Blue Link" customer service for enabling it... Well, I wasn't trying to enable "Blue Link"...
I also tried to subscribe for the recall alerts, and received a similar, although a different error.
In any case, I called the customer service.
The was a rather extended hold (10+ minutes until a live person for each of two separate calls).
To make the long story short: I've learned that this is impossible because the original owner (National Car Rental) has the car registered on Hyundai's site. So, in order to link that VIN to my profile, I would have to provide lots of personal information to Hyundai: my driver license, bill of sale, car registration. And none of this is optional. And that all is despite the fact that my local dealership service has already entered me in the system as the owner during the recent recall service they performed.
Besides the fact that I do not trust that Hyundai (with their terrible website design) knows how to safeguard personal information, my DL, and bill of sale both contain information that is of no business to Hyundai.
The rational given for that was "security".
What security? What could happen?
The CSR claimed that the old owner might have a credit card linked to the service activated on the car. So? If the VIN is linked to my car, that wouldn't give me access to the credit card. ... There were other nonsense reasons given as well.
The customer service representative claimed that it would be the only way to add that car to my profile. A supervisor told me that the local dealership would be able to unlink the VIN from the old owner and link to my profile. I might try to check that, but I have serious doubts about that...
I understand that "forced unlinking" of someone's VIN from their account could be a problem. But (1) "dual" linking should not be a security problem (and it would be up to the old owners to unlink from their profile), and (2) why wouldn't they trust the dealership that already entered me and my phone into the system, but they would trust the same dealership to do those unlinking-linking steps on a special visit?
I understand, that (1) is the website's backend design (shortcoming of their relational database schema, where VIN is probably the primary key, and has to have unique connection to an owner). But (2) is purely a policy decision.
To me, this policy is an indication of the greediness for the information about clients by Hyundai. (To be fair, Hyundai is not the only ones guilty of this in today's "Big Data" era).
I am totally disappointed in how unnecessarily difficult Hyundai made this.