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post #1 of 18 (permalink) Old 09-06-2017, 10:20 PM Thread Starter
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AC Blower Motor

So... My E was experiencing squeaking/ticking coming from the AC blower motor during operation. I took the vehicle to my dealer thinking it would be a warranty replacement seeing as my vehicle is a little over three years of age and only has 35,500 miles on it. Instead I was told that the noise coming from the blower motor was indeed normal operation (I don't agree with him but that's neither here nor there) and no replacement was necessary. Fast forward 3 weeks.... I am driving down the interstate and the blower motor stops working. No air. Approximately 25-30 minutes later, air! Lots of it. You either get the blower motor going at full blast or you don't get any air at all. I took my Elantra back into the same dealer (Another 100 miles roundtrip) and was able to duplicate the problem with the service manager and he stated that the blower motor was "operating as intended". He continued stating that the blower motor has a "cool down cycle" and the blower motor will stop it self to keep from overheating. I informed him that the blower motor still operates in this manner even after sitting overnight. He still insists it's operating as it was intended to.

Now... I've never heard anything like that. I'm not calling that man a liar, but to me it doesn't make sense.

To wrap up this saga... I opened up a case with Hyundai to which they reached out to the dealer where I took the vehicle into and I was told from the case manager that the service manager stated that the vehicle was "operating as intended". Hyundai Motor Manufacturing America has closed my case.

Any idea what to do now? Anyone else experienced this "normal" operation from an HVAC blower motor? My frustration level is high and I just want the part replaced... Nothing more, Nothing less!
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post #2 of 18 (permalink) Old 09-06-2017, 10:31 PM
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Switch on,,, HVAC fan runs till you turn switch to off..

Find another dealer..

BTW, Hyundai number is like calling phone provider for service,, contract phone answer

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post #3 of 18 (permalink) Old 09-07-2017, 12:35 AM
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BS.
A HVAC electric motor runs until it is switched off
Personally, I have never heard of a car HVAC motor ever designed to run the way you described.
And, I would have grabbed a tech and asked them directly
And still wouldn't believe that load of horse hockey
The service manager doesn't know everything
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post #4 of 18 (permalink) Old 09-07-2017, 12:55 AM
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Sounds like somebody is trying to weasel out of a warranty claim given that you're so close....find another dealer. That guy couldn't find his a$$ with both hands and a flashlight.

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post #5 of 18 (permalink) Old 09-09-2017, 12:49 PM Thread Starter
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Sounds like that's what I'm being forced to do... take it to another dealer. Nearest dealer is 130 miles away one way. I've made some calls to set appointments but have yet to hear back. To be fair and honest, the dealer giving me all the trouble now I've generally had good luck with them. I feel as if they've been honest and courteous for the most part... up until now. I don't feel as if I'm asking for more or have expectations that are out of reach. I just want my vehicle to be repaired... I want the dealer to honor the warranty that came with my vehicle when I bought it new. That's a main reason that I went with the Hyundai brand is the great warranty they offer with their vehicles. I'm starting to kick myself as I'm finding out they don't want to stand behind it. Very frustrating.
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post #6 of 18 (permalink) Old 09-09-2017, 01:39 PM
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Does your tech package include automatic climate control? If it does, the fan is controlled by the ecm when it is in the auto mode and fan speed can vary dramatically when the system is first turned on. So depending on the outside temperature and your desired interior setting the fan could work differently from day to day.
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post #7 of 18 (permalink) Old 09-09-2017, 03:32 PM Thread Starter
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The tech package does come with the automatic climate control.... And you're right, it does start at the highest speed on those hot days when you first start the vehicle. But on my vehicle, what I am experiencing is no air coming from the vents at all, or all of the sudden the fan will kick in and have the air blowing at full blast. If I tell the system to switch out of Auto to a front defroster position, I can hear the mechanics moving that would direct the air flow. But no air is coming out of the vents. If I'm driving and leave the system in auto, sometimes I can get a blast of cold air that lasts a few minutes, sometimes it lasts me my entire commute to or from work. Sometimes I can't get any air at all for a couple of days. It's very sporadic. But as I said, I was present when my dealership was able to duplicate this behavior. Behavior that they stated as normal operation.
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post #8 of 18 (permalink) Old 09-09-2017, 04:16 PM
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No it's not normal and it is unsafe if you need the defrosters.

I would bet the digital motor speed controller is bad.
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post #9 of 18 (permalink) Old 09-09-2017, 04:38 PM
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Quote:
Originally Posted by johudso7 View Post
I'm starting to kick myself as I'm finding out they don't want to stand behind it. Very frustrating.
They used to. I had only two issues on my 04 Santa Fe when it was under warranty and they bent over backwards to make it right but starting with my 2010 SF and into the Elantra, it feels like even getting them to consider it is pulling teeth.

It makes sense when you think about it, though. When Hyundai introduced this warranty in 1998 for the 1999 model year, they'd just had their worst sales year EVER; less than 90,000 cars. In 2016 they sold 775,005. You don't need to be a mathematician to see why they're trying to cut costs at every turn.

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post #10 of 18 (permalink) Old 09-09-2017, 06:34 PM
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Quote:
Originally Posted by johudso7 View Post
So... My E was experiencing squeaking/ticking coming from the AC blower motor during operation. I took the vehicle to my dealer thinking it would be a warranty replacement seeing as my vehicle is a little over three years of age and only has 35,500 miles on it. Instead I was told that the noise coming from the blower motor was indeed normal operation (I don't agree with him but that's neither here nor there) and no replacement was necessary. Fast forward 3 weeks.... I am driving down the interstate and the blower motor stops working. No air. Approximately 25-30 minutes later, air! Lots of it. You either get the blower motor going at full blast or you don't get any air at all. I took my Elantra back into the same dealer (Another 100 miles roundtrip) and was able to duplicate the problem with the service manager and he stated that the blower motor was "operating as intended". He continued stating that the blower motor has a "cool down cycle" and the blower motor will stop it self to keep from overheating. I informed him that the blower motor still operates in this manner even after sitting overnight. He still insists it's operating as it was intended to.

Now... I've never heard anything like that. I'm not calling that man a liar, but to me it doesn't make sense.

To wrap up this saga... I opened up a case with Hyundai to which they reached out to the dealer where I took the vehicle into and I was told from the case manager that the service manager stated that the vehicle was "operating as intended". Hyundai Motor Manufacturing America has closed my case.

Any idea what to do now? Anyone else experienced this "normal" operation from an HVAC blower motor? My frustration level is high and I just want the part replaced... Nothing more, Nothing less!

That is not normal operation, and they know it. Fair is fair........... that means you put 120 volts to the motor and call it a day, the next day you bring it in and it's not working for good. When the dealer plays that game on SCREWING YOU, you play his chess game back. What a croak of BS "cool down cycle" for a simplistic motor. I call 130% BS on that one. Hyundai tried that crap on my ticking Elantra of death sound. It took me 3 times coming in to finally say they heard the noise. Then I got a new engine.

Last edited by Mainia; 09-09-2017 at 07:32 PM.
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