2016 Sonata PHEV - Left me stranded -s : | platizazvonok.ru
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post #1 of 130 (permalink) Old 07-20-2017, 08:38 PM Thread Starter
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2016 Sonata PHEV - Left me stranded

Well, after preaching how wonderful my 2016 PHEV has been, it finally bit me in the a$$.

19,500 miles, 1.5 years old, still on the 4th tank of gas. 18 miles or so left in EV range, over 3/4 of a tank of gas.

On my way home from work, driving 50 MPH in the left lane of a very busy 4 lane road, my dashboard lit up with a HEV something or other error - Turn off engine and park vehicle, DO NOT DRIVE. However, it had already turned itself off! I had zero throttle control, and could only brake. I signaled to move over to the right, but rush hour traffic was having none of it...I managed to coast to the right side shoulder to get to a safe place, but it was a VERY dangerous maneuver with no throttle control, and only the car's momentum to get me there.

I hit the SOS on the mirror, and Hyundai roadside assistance took my report and told me to wait to hear from the towing company.

Mind you, it was literally 100 degrees out. (Philadelphia area) [Maybe this had something to do with the failure?]

Eventually, the tow truck showed up, and we bumped into another odd/bad issue. The car refused to go in to neutral. Well, it did, but the wheels were still locked up. Nothing we did would fix this issue. We tried calling Hyundai to help with this issue, but they said Neutral is Neutral, and it should roll.
It didn't. This caused all sorts of problems, but I won't bother going into the long details. Eventually the car ended up at the nearest dealership.

Service was gone for the evening, so I won't know anything until the morning.

I have to say, I'm incredibly disappointed. I've owned a ton of cars over my lifetime, including some heavily modified cars that had no business being 100% reliable, but this is the 1st car that has ever stranded me, and it did it in an incredibly unsafe manner. My car instantly went from one that I recommended at every opportunity to one that I wouldn't hesitate to warn people away from.

Let's see how this turns out...

-Kevin
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post #2 of 130 (permalink) Old 07-21-2017, 11:57 AM
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MaybeHyundai is an unknown quantity at this point
Crazy dangerous situation. Don't you guys there have left shoulder??? I have no ide how did you manage to 'coast' to the right shoulder in heavy traffic as car was decelerating. Good for you!
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post #3 of 130 (permalink) Old 07-21-2017, 12:30 PM
JKK
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Man that really blows! Glad you made it out of that situation and able to get it to where it can be properly analyzed. Look forward to hearing details back on this issue.
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post #4 of 130 (permalink) Old 07-21-2017, 01:03 PM Thread Starter
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Quote:
Originally Posted by MaybeHyundai View Post
Crazy dangerous situation. Don't you guys there have left shoulder??? I have no ide how did you manage to 'coast' to the right shoulder in heavy traffic as car was decelerating. Good for you!
Yes, many roads have left shoulders. This particular one doesn't. Just a cement barrier dividing the East bound lanes from the West bound lanes...

I still had steering, and blinkers, and brakes...no acceleration, so, I put on my blinker, and once I realized the situation I was in, I just started easing to my right, and let people figure out that they had better make room, because I was coming over either way... It wasn't fun.

Quote:
Originally Posted by JKK View Post
Man that really blows! Glad you made it out of that situation and able to get it to where it can be properly analyzed. Look forward to hearing details back on this issue.
So far, the dealer says, "We're really getting hammered here, and we are short staffed. So, once we deal with the people who had appointments, we hope to get to your car. Expect to hear something after a couple of hours...." *sigh*
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post #5 of 130 (permalink) Old 07-21-2017, 01:35 PM Thread Starter
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Let's see if this works. I was in the left lane, and ended up just ahead of where that white car is up on the right. There's only a "shoulder" for a few feet, actually... I got lucky.

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post #6 of 130 (permalink) Old 07-21-2017, 06:40 PM
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Wow, that really sucks. I had my 2011 shut down on me on a few occasions, luckily for me the roads weren't busy ones like the Garden State or Turnpike. It is very scary not having any throttle and moving amongst traffic for sure. I hope they fix this right because it took them a couple of tries to get mine fixed. I remember refusing to put my family in the car for a long while after they fixed it, and it really sucked having a brand new car with this sort of problem.
Keep us informed on what they find please.
Good luck sir.

Be kind to the people you meet on the way up, because you're going to meet the same people on the way down
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post #7 of 130 (permalink) Old 07-21-2017, 07:21 PM
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Jesus you all complain more than middle school girls!! LMFAO ALL MANUFACTURERS HAVE PROBLEMS WITH CARS!!!!! You all sound like grown men complaining about having to get over in a stalled vehicle during traffic, I have not worried about it since I was 17 and the first time it happened to me. I hope they get your vehicle back to you fast but google "problem with (insert any manufacturer) and you will get TONS of hits.
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post #8 of 130 (permalink) Old 07-21-2017, 07:23 PM
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This is coming from someone who was out his Sonata for 86 days while I was waiting for a new long block to be put in and was driving a shitty 16 Accent for a rental car. I didn't complain cause Hyundai was footing the bill and put me in a car to rack miles up.
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post #9 of 130 (permalink) Old 07-21-2017, 08:22 PM
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If the car's failure causes a dangerous condition as described above, please file an NHTSA complaint:
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post #10 of 130 (permalink) Old 07-21-2017, 11:50 PM
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I had a very similar experience with my 2016 PHEV this last May. I have copied my post below. I went ahead and took my car into the dealer the next day. They kept it for one week. They concluded that the issue was an O2 sensor. They determined that after a couple of days but then they had to wait for the sensor to be shipped it. It arrived but the most experienced tech was off work so that delayed more days. It took a week before I had my car back.

Drove about 45 miles and everything was fine. I was on a freeway bridge (680 south at Benicia). All of sudden a dinging started (like the sound as if you were crashing). The dinging stopped but I looked down on the information screen and the screen referenced HEV and instructed to turn off engine. I kept on to get off the bridge and took the first exit. As I took the exit, it felt like I was loosing power. I pulled onto a local street and pulled over and turned off the engine.

I then figured I would go ahead and turn on the engine again. At this point I could drive about 10 miles to get home or I could drive 10 miles to the dealership. Figured I would drive home. Car performed OK. I got home and immediately called the dealership service.

I explained the situation. The agent said that it must be some issue with a component related to the EV system but they wouldn't know until they tested it out. He advised me not to drive it anywhere except right to the dealership and if I wanted, I could request for it to be towed.
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