Lemon Law 2016 PHEV -s : | platizazvonok.ru
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post #1 of 35 (permalink) Old 08-07-2017, 08:07 PM Thread Starter
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Lemon Law 2016 PHEV

My 2016 Sonata PHEV has been in the shop since July 6, 2017. It would not charge. The service writer told me that he was sure there was no replacement part(s) in the USA, and thought there might be some by mid-August. He admitted this was just a hunch/wish. Today marks the 32nd day in a row at the dealers. CA Lemon Law allows for 30 days out of service, up to 18000 miles (mine has 16,710). I have no idea when the PHEV will be fixed either.

I contacted a Lemon Law attorney today.

It would not charge like this once previously, and it took around 10 days for the part to come in. On a random basis, it tells me it would not charge overnight because it was not plugged in. HINT: It was plugged in correctly! I dealt with these problems, averaging twice a month since ownership. NO MORE.

Because of the shortness of part or parts to fix this, I suspect this is a wide-spread problem. My guess it affects '17 models, and the 17 Kia Optima PHEV too.

Up until this latest frustration, I was a huge supporter of Hyundai and my PHEV. NO MORE. I hope to get my money back on my non-Hyundai Extended Warranty also.

I hope this does not happen to anyone here.
Tim
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post #2 of 35 (permalink) Old 08-07-2017, 09:03 PM
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I'm curious. Did you ever try the BBB number in the car manual?
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post #3 of 35 (permalink) Old 08-08-2017, 07:43 AM
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Hey, join the club. If nothing changes, I'll be sending off my certified letter to Hyundai tomorrow (my 2016 PHEV will be in the shop 20 days tomorrow.)
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post #4 of 35 (permalink) Old 08-08-2017, 08:12 AM
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I dont blame you, would do the same thing. This has always been the problem with small production run models of foreign cars. Dealer techs rarely see them and either don't know how to fix or don't have parts.

2011 Titanium Gray Elantra GLS
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post #5 of 35 (permalink) Old 08-08-2017, 02:55 PM
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Quote:
Originally Posted by marshallwa View Post
I'm curious. Did you ever try the BBB number in the car manual?
Exactly, I never needed a lawyer, just go through the proper process with Hyundai corporate. Email worked very well for the letters... However, my issue dealt with safety so maybe that was a difference. You should be able to get prorated amount back from your non-Hyundai warranty. Same with insurance and registration, etc., that you paid for but can't use.
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post #6 of 35 (permalink) Old 08-08-2017, 03:50 PM
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Quote:
Originally Posted by JKK View Post
Exactly, I never needed a lawyer, just go through the proper process with Hyundai corporate. Email worked very well for the letters... However, my issue dealt with safety so maybe that was a difference. You should be able to get prorated amount back from your non-Hyundai warranty. Same with insurance and registration, etc., that you paid for but can't use.
I was just curious as to whether or not contacting the BBB number would expedite the repair.
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post #7 of 35 (permalink) Old 08-08-2017, 03:58 PM
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I doubt the manufacturer and dealers want to just create delays and problems for us... If there is any expedite to be had I would hope and expect that to avoid the situation in the first place. It is entirely Hyundai fault/risk if they can't support or failed to plan, etc. Hence, some people have more or less understanding/tolerance for this so even with the best efforts, the situation may still not be acceptable. I would not want my car out of service this long for any reason as well so Hyundai can buy it back and fix it on their nickel and time.
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post #8 of 35 (permalink) Old 08-08-2017, 04:11 PM
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Quote:
Originally Posted by JKK View Post
Exactly, I never needed a lawyer, just go through the proper process with Hyundai corporate. Email worked very well for the letters... However, my issue dealt with safety so maybe that was a difference. You should be able to get prorated amount back from your non-Hyundai warranty. Same with insurance and registration, etc., that you paid for but can't use.
What email address did you use? I plan on sending my certified letter tomorrow, but I would be happy to send the email in parallel.
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post #9 of 35 (permalink) Old 08-08-2017, 04:25 PM
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I worked with a Customer Service Specialist out of Fountain Valley, CA which was near me in Southern California. This arrangement came after my dealer assisted me getting in contact with Hyundai Motor America with a case #.
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post #10 of 35 (permalink) Old 08-09-2017, 01:00 AM Thread Starter
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Quote:
Originally Posted by marshallwa View Post
I'm curious. Did you ever try the BBB number in the car manual?


No.


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'17 Volvo S90 T6 Inscription; Lemon Lawing our 16 Sonata PHEV; 4 sale '04 VW Phaeton
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